Responsible Gambling

At RioAce, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that while gambling can be a fun and exciting form of entertainment, it can also lead to problems for a small percentage of individuals. Our commitment to safer gambling is a core principle of our operations. We implement various tools and policies designed to help you manage your play, recognise potential issues, and seek support if needed. This page outlines the measures we have in place and offers practical advice to ensure your experience with RioAce remains positive and within your control. We strive to create a transparent and supportive atmosphere where player well-being is paramount.

Problem gambling can manifest in various ways and it is important to be aware of the signs, both in yourself and in others. Early recognition can significantly help in addressing the issue. Some common indicators include:

• Spending more money or time gambling than you can afford or intended.
• Feeling the need to gamble with increasing amounts of money to achieve the same excitement.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your work, relationships, or personal life.
• Feeling anxious, guilty, or depressed because of your gambling.
• Lying to family or friends about the extent of your gambling.
• Borrowing money or selling possessions to fund gambling.
• Thinking about gambling constantly.

If you recognise any of these signs in your own behaviour, or if you are concerned about someone else, we encourage you to use the tools available at RioAce and consider seeking professional help.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your gaming experience enjoyable and prevent it from becoming problematic, consider these guidelines:

• Set a budget for your gambling and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your gaming sessions.
• Balance gambling with other activities and hobbies.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Do not chase losses. Accept that losing is part of gambling.
• View gambling as an expense, like going to the cinema or a concert, rather than an investment.
• Take frequent breaks during your gaming sessions.

RioAce provides various features to help you maintain control over your play, which are detailed below.

RioAce empowers you to manage your gambling effectively by offering robust self-limitation tools. You can set financial limits on your account, which will restrict your activity over specified periods. These limits include:

• Deposit Limits: Control the maximum amount of money you can deposit into your RioAce account over a daily, weekly, or monthly period. Once you reach this limit, you will be unable to deposit further funds until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (wagers minus wins) exceed this amount, you will be prevented from placing further bets until the period resets.
• Wager Limits: Set a maximum total amount you can wager over a daily, weekly, or monthly period. This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will only take effect after a cooling-off period, typically 24 hours, to give you time to reconsider your decision, in line with our licensing authority's requirements.

If you feel you need a short break from gambling, RioAce offers Time-Out and Cool-Off options. These tools allow you to temporarily suspend your account for a defined period without needing to self-exclude for a longer term. You can choose to take a break for:

• 24 hours
• 1 week
• 1 month

During a Time-Out or Cool-Off period, you will not be able to log in to your RioAce account, deposit funds, or place bets. You will receive no marketing communications from us during this time. Once the selected period expires, your account will automatically reactivate, and you will regain full access. This feature is designed to provide a brief respite and help you regain perspective on your gaming habits.

For individuals who feel their gambling has become problematic and requires a more significant break, RioAce offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily close your account for an extended period, preventing you from accessing any of our gambling services. You can choose to self-exclude for:

• 6 months
• 1 year
• 5 years
• Permanently

During a self-exclusion period, your account will be closed, and you will be unable to log in, deposit, or place any bets. We will also remove you from all marketing lists to ensure you do not receive any promotional material. Reinstatement of a self-excluded account is not automatic and requires a formal request from you after the exclusion period has ended, followed by a review process. We strongly recommend considering self-exclusion if you are struggling to control your gambling. Please contact our customer support team to activate a self-exclusion, and they will guide you through the process.

RioAce is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures during the registration process, requiring all new players to confirm their age and submit verifiable identification documents. We conduct electronic checks and may request further documentation if necessary. Any attempt by a minor to register or gamble will result in the immediate closure of the account and forfeiture of any winnings. We urge parents and guardians to take responsibility for preventing minors from accessing gambling sites by using filtering software and supervising internet usage. Keeping your RioAce login details secure and out of reach of minors is also crucial.

To help you monitor the time you spend gambling, RioAce offers Reality Checks and Session Reminders. These features provide periodic notifications during your gaming sessions. A Reality Check will pop up on your screen at pre-defined intervals (e.g., every 30 minutes or every hour), showing you:

• How long you have been playing during that session.
• Your net winnings or losses during that session.
• An option to end your session, review your account history, or continue playing.

These reminders are designed to prompt you to take a break, consider your activity, and make an informed decision about whether to continue. You can set the frequency of these reminders in your account settings. This tool is part of our commitment to helping you maintain awareness and control over your playing habits.

If you are unsure whether your gambling habits are becoming problematic, taking a self-assessment can provide valuable insight. Many organisations offer questionnaires designed to help you evaluate your gambling behaviour. These assessments typically ask a series of questions about your feelings, actions, and the impact of gambling on your life. Answering honestly can help you understand if you are at risk or if professional help might be beneficial. While RioAce does not host a direct self-assessment tool on this page, we encourage you to seek out and complete one from a reputable safer gambling organisation. The results can serve as a starting point for making positive changes and utilising the various responsible gambling tools available on RioAce and beyond.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)